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DHLitNow FAQ
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If this is the first time you`ve received a Duty & VAT invoice from us then
you may have some questions that you`d like answering before you pay it. This
could be an unexpected bill and you may be unsure what it is or how it is calculated.
We hope that the most commonly asked questions will make everything clear but if
you have any questions that we haven`t covered, we`ll be happy to help.
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This invoice is not for delivery charges. The invoice relates purely to import duties
and other applicable government taxes such as VAT that were levied by Customs when
your shipment arrived in the country. DHL paid these duties on your behalf in order
to comply with Customs regulations and to ensure your goods were delivered without
delay. Unfortunately, we are not able to tell you in advance of the costs.
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Retailers (internet or catalogue) will normally include advice about import duties
on their shipping information pages. You may wish to check the Terms and Conditions
of your purchase.
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Unfortunately this is sometimes the case. Products sold by companies outside of
the UK may appear cheaper compared to UK prices because they do not include taxes.
The Office of Fair Trading (OFT) advises buyers to check for additional costs before
purchasing goods from overseas. You can find useful information and advice at www.consumerdirect.gov.uk
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In order for us to raise an invoice we have allocated you a customer number but
this is not a formal DHL account and has no shipping facilities. If you already
have a DHL account then continue to use this for all shipping. If you would like
to set up a formal DHL account please go to
www.dhl.com
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Your duty free allowance is only for items you carry with you in your baggage. Goods
that you do not carry with you are subject to entirely different regulations. Goods
over a value of £15.00 are subject to taxes.
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Items which you have already owned for more than six months or obtained in the European
Union may be relieved of import taxes. To claim this relief you must complete the
form C3 available from H. M. Revenue & Customs. You can download a C3 form from
www.hmrc.gov.uk. Please complete
the form and return it to DHL within 7 days, ensuring that you quote your DHL Customer
number on the form. Alcoholic drinks and tobacco products do not qualify as personal
effects.
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If your items are a gift there is a different allowance. Items up to £36.00
in value per person are not liable for customs charges. This does not apply to items
purchased from abroad to be used as gifts. Different allowances apply to alcoholic
drinks and tobacco products.
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Trade samples are subject to various conditions to qualify for tax relief. To check
if your sample qualifies, please contact Customs. Detailed guidelines are published
in Customs notice 365 and are available from Customs on 0845
010 9000 or at www.hmrc.gov.uk.
If your goods do qualify for tax relief please reply to us in writing within 7 days
quoting your Customs reference.
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Under current regulations the cost of delivery is added to the declared value of
the product to make the shipment`s "value for Customs". If the sender has not
supplied a shipping value, a value is used that is based on the weight of the shipment
as per the Customs scale of charges. This calculation will also include a VAT Value
Adjustment which is the cost of transport within the EU borders, liable to VAT only.
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There is a facility for the sender to nominate to pay these charges on the shipment
documentation.We can usually re-issue the charges to the sender, but we need you
to get the sender to confirm to us in writing that this is what is wanted. Alternatively,
they can pay the invoice directly using one of the payment methods shown on the
reverse of the invoice. Unfortunately, we cannot accept credit cards issued outside
of the UK.
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We offer a number of payment options which you will find on the back of the invoice.
- Internet / Telephone banking:
If you have access to internet or telephone banking, payments can be made to sort
code 40-02-13, account number 21096222, using your DHL Customer number as a reference.
- Online Payment :www.dhl.co.uk/epayments pay through online with the help of
Waybill number or Customer number
- Credit or Debit Card: To pay by Credit or Debit
card please call 0844 209 0102
- Cheque: Payable to DHL INTERNATIONAL (UK) LIMITED
and send to PO Box192, Feltham, Middlesex England TW14 0YB
- At the Bank: Using the payment slip attached to
the invoice. Please confirm that the bank have entered the invoice number and Customer
number in their system, to ensure that DHL can match your payment to the invoice.
Please allow 4 working days for receipt of payment.
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These taxes are collected for the Government by HM Revenue and Customs. There is
a National Advice Service for Customs matters available on 0845 010 9000.
Information is also published on-line at
www.hmrc.gov.uk
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Further advice and assistance
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For general information and invoice enquiries:
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For consumer information and advice:
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The Office of Fair Trading operates a special consumer advice service called Consumer
Direct
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www.consumerdirect.gov.uk
- Tel. 08454 04 05 06
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